You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 7 days.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon.
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We are selling our products exclusively on Amazon & Walmart through our own direct store(Nekteck Direct), We will NOT honor warranty to any other reretailer.
Unauthorized reselling of Nekteck products is strictly prohibited.
Note: Order ID from Amazon or Walmart is REQUIRED for us to validate your transaction for all warranty-related issue.