Here are some FAQ’s to help you better understand how this massager works.

• The massager hurts me and I feel pain while using it, what can I do?

Note: Everyone have different taste regarding the strength of the massage, please try the following tips:

• • 1. The massager it designed to deep shiatsu massage, if you feel it's too hard, try to apply less pressure on the massager.
    2. try to use a towel in between of the massager and your body to reduce the pressure, when you get used to the pressure, you can remove the towel for better experience.

• The massager is not strong enough for me, any other recommendation?
This massager is designed to do gentle massage instead of deep massage, if you need stronger and deeper massage experience, we recommend you try the item below:
https://www.amazon.com/dp/B01BZOKLOO

• Heat function does not work?

• • 1. The massager is not supposed to get too hot since the friction between the massager and skin can generate heat asl well. So, in order for your skin not to get burned, the heat is very mild.
    2. Check to see if the heat function is on.

• Heat function is too hot and burn my skin.

• • 1. Heat can be turned off manually.
    2. Friction between the massager and skin can generate heat, So, it's NOT recommended to use the massager for too long at a time.

• The cover is abrasive or too rough for my skin

• 1.  it's not recommended to use the this massager with clothes off/ naked body.
  2.  use a towel in between of the massager and your body or wearing a basic tshirt to reduce the abrasiveness