- 30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
12-Month Warranty for Quality-Related Issues (Sign up our newsletter for 6-month extension)
- Requests within the country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 7 days.
- Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
- Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon.
Warranty Extension Program for Any Products
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For purchases made through other retailers:
We are selling our products exclusively on Amazon & Walmart through our authorized stores, We will NOT honor warranty to any other reseller or retailer.
Unauthorized reselling of Nekteck products is strictly prohibited.
Authorized Seller: Nekteck Direct, NeoPiece, Medcursor, ThreeRiver
Note: Order ID from Amazon or Walmart is REQUIRED for us to validate your transaction for all warranty-related issue.